Shipping & Returns Policy
G M International, Kolkata
Order confirmation. Every order is confirmed by our team on WhatsApp or phone before dispatch. Product availability, final price and transport charges are confirmed at that time.
Dispatch. We dispatch within 7 working days after order confirmation, subject to availability of the product.
Delivery. Goods are sent by courier or road transport, and the courier or transport charges are paid by the customer. Delivery time depends on your location and the transporter.
Damage or shortage. Please check your goods on arrival. If there is a genuine issue - damaged, wrong or missing items - report it as soon as you can, ideally on the day the goods arrive, with photos, on WhatsApp +91 99981 36660. We will replace the affected items. A report made later does not take away any right you have under law.
Returns. We do not accept returns for change of mind or unsold stock.
Cancellations. You can cancel an order free of charge any time before dispatch by informing us on WhatsApp or phone.
Bulk and export orders. Packing, price, payment and delivery terms for bulk and export orders are agreed separately on WhatsApp before the order is confirmed.
Your legal rights. Nothing in this policy takes away any right you have under applicable law, including the Consumer Protection Act, 2019.
Complaints. For any complaint about an order, write to gmint2012@gmail.com or WhatsApp +91 99981 36660. Our Grievance Officer is Birendra Sharma. We will acknowledge your complaint within 48 hours and resolve it within one month.